RumiFX Platform
Support Hub
Resolve account, funding, trading, API, and compliance issues with ticket workflows, live chat, AI assistance, service visibility, and knowledge resources.
Open tickets
3
1 awaiting client
Live chat
Online
Median wait 48s
AI resolution
71%
Last 30 days
Platform status
Operational
99.98% uptime
Ticket Management System
Prioritized cases with categories, file attachment readiness, status tracking, and escalation context.
| id | account | topic | category | priority | status | updated |
|---|---|---|---|---|---|---|
| SUP-21984 | RF-LV-104920 | Wire deposit trace | Funding | High | In progress | 12 min ago |
| SUP-21977 | RF-LV-104920 | API order webhook | Trading API | Medium | Waiting on client | 1h ago |
| SUP-21951 | RF-IV-700442 | Tax statement correction | Statements | Low | Resolved | Yesterday |
Live Chat
Specialist routing for funding, trading, compliance, and platform access.
Funding specialist available
Median wait time 48 seconds
AI Assistant
Fast guided answers with ticket handoff and context capture for human agents.
Support Categories
Structured issue routing for platform operations and client service teams.
Account access
Password, 2FA, device trust
Funding
Deposits, withdrawals, payment methods
Trading
Orders, fills, positions, margin
Compliance
KYC, tax, suitability, audit requests
API
Keys, webhooks, rate limits, FIX access
Community
Forum, events, strategy discussions
Knowledge Base & FAQs
Service Status Page
| service | status | latency |
|---|---|---|
| Trading engine | Operational | 21ms |
| Market data WebSocket | Operational | 34ms |
| Card deposits | Degraded | Partner SLA |
| Crypto withdrawals | Operational | 2 blocks |
Community Forum & Contact Methods
Self-service, peer discussions, secure messaging, phone support, and compliance correspondence.
Admin & Compliance Escalation Queue
KYC approval workflow, account review, risk monitoring, AML monitoring, audit logs, compliance reporting, and regulatory reporting.
| id | account | workflow | status | owner | due |
|---|---|---|---|---|---|
| CMP-901 | RF-LV-104920 | KYC Approval | Reviewing | Compliance Ops | Today 16:00 |
| CMP-902 | RF-LV-104920 | AML Monitoring | Clear | AML Rules | Continuous |
| CMP-903 | RF-MG-319508 | Account Review | Escalated | Managed Accounts | Tomorrow |
| CMP-904 | RF-JT-820455 | Regulatory Reporting | Action Required | Client | 12 Jun 2026 |